At 0ne99 Essentials, we personally deliver every order across London, so you can count on friendly, reliable service — no waiting around for couriers.

1. Delivery area

We currently deliver to addresses across London. If you’re unsure whether your postcode is covered, simply enter your address at checkout and we’ll let you know, or contact us at [your email address] to check beforehand.

2. Delivery cost

Standard delivery costs £3.99 per order. Orders over £30 qualify for free delivery.

3. Delivery times

As we deliver personally, delivery times may vary depending on your location and current order volume. We aim to deliver within 1–2 business days of your order being placed. We’ll keep you updated on your order status by email.

4. Order tracking

You can track the progress of your order at any time by logging into My Account → Orders on our website. We’ll update your order status as it moves from processing to out for delivery to delivered, and you’ll receive an email notification at each stage.

If you’re not available at the time of delivery, we will contact you to arrange a suitable alternative time.

6. Contact us

If you have any questions about delivery, please get in touch at order@one99.uk.