0ne99 Essentials Ltd is committed to protecting your privacy. This policy explains what personal data we collect when you visit or shop with us, why we collect it, and what rights you have over it.

1. Who We Are

0ne99 Essentials Ltd is a company registered in England and Wales, operating this website to sell household essentials to customers across London. For any questions about this policy or your data, contact us at Contact@one99.uk.

2. Information we collect

We collect information you provide directly to us, including your name, delivery address, email address and phone number when you place an order, your order history and preferences, and any messages you send us via our contact form or email.
We also automatically collect limited technical information when you browse our site, such as your IP address and browser type, to help keep the site secure and functioning properly.
We do not collect or store your full payment card details. Payments are processed securely by our payment provider, Stripe.

3. Why we collect it

We use your information to process and deliver your order, respond to your enquiries, send you updates about your order (such as dispatch confirmation), and — only if you opt in — send you occasional updates about new products or offers. You can withdraw marketing consent at any time.

4. How long we keep your information

We retain order and transaction records for as long as required by UK tax and accounting law (currently six years). Marketing contact details are kept until you ask us to delete them or withdraw consent.

5. Sharing your information

We share your information only where necessary to run our business. Stripe processes your payment securely — their privacy policy explains how they handle this data: https://stripe.com/gb/privacy. We do not sell, rent, or trade your personal data to third parties for marketing purposes.

6. Cookies

Our website uses cookies to remember items in your basket, keep you logged into your account, and understand how visitors use our site. You can control cookies through your browser settings; disabling them may affect some site functionality.

7. your rights

Under UK GDPR, you have the right to access the personal data we hold about you, request correction of inaccurate data, request deletion of your data where applicable, object to or restrict certain processing, and withdraw consent to marketing at any time. You can also lodge a complaint with the Information Commissioner’s Office (ICO) at ico.org.uk if you believe your data has been mishandled. To exercise any of these rights, contact us at Contact@gmail.com.

8. Children’s privacy

Our services are not directed at children, and we do not knowingly collect personal data from anyone under 18.

9. Changes to this policy

We may update this policy from time to time to reflect changes in our practices or legal requirements. The “last updated” date at the top will always reflect the most recent version.

10. contact us

If you have any questions about this Privacy Policy or how we handle your data, please contact us at Contact@one99.uk.